🧾 Billing & Orders

What is the refund policy?

Right of withdrawal and when it applies.

Right of withdrawal

You may withdraw within 14 days of purchase, without giving a reason. This applies only if you have not opened your first simulated trade. Once you place a trade, the service is considered used and the withdrawal right no longer applies.

Requests must be sent to [email protected] within the 14-day period. If eligible, the program fee is refunded within 30 days using the original payment method.

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Chargebacks are treated as a material breach

Initiating a chargeback or payment dispute without valid legal grounds is treated as a material breach of the Agreement. In such cases, Orion reserves the right to immediately suspend or terminate access to its services and to refuse any current or future use of the platform.

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How do I get an invoice?

My payment failed. What do I do?

Why payments fail and what to do.

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Please note that all accounts we provide to our clients are demo accounts with fictitious funds and any trading is in a simulated environment only. For more information, please feel free to visit our FAQ section.

Tenga en cuenta que todas las cuentas que proporcionamos a nuestros clientes son cuentas demo con fondos ficticios y cualquier operación se realiza únicamente en un entorno simulado. Para más información, no dude en visitar nuestra sección de FAQ.