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👤 Account & Support
How does identity verification work?
What to submit, when it's required, and how long review takes.
When is it required?
After successfully passing all evaluation phases. The Orion Identity section in your Client Section unlocks once you pass. You must complete KYC within 30 calendar days of passing. Miss that window and your evaluation is invalidated.
What to submit
- Individual: valid government-issued photo ID + proof of address dated within the last 6 months
- Entrepreneur: government ID, proof of address, company registration number, and VAT number if applicable
- Legal entity: company registration documents and full ownership structure (shareholders with 25%+ ownership)
Review timelines
- Individuals: typically under 1 business day
- Companies (KYB): up to 3 business days
⚠️
30-day deadline: start early
The 30-day KYC window begins the moment you pass your evaluation. Don't wait. Gather your documents immediately after passing. If you miss the deadline, contact [email protected] to request an evaluation restart.
Common rejection reasons
- Expired ID document
- Proof of address older than 6 months
- Selfie doesn't clearly show the ID or has glare
- Name on account doesn't match the submitted documents
On this page
- When is it required?
- What to submit
- Review timelines
- Common rejection reasons
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