How do I contact support?
How to reach the Orion team and what to include.
- Email: [email protected]
- Client Section: submit a request directly from your dashboard
For faster resolution, always include
- Your registered email address or account ID
- A clear description of the issue
- Date and time of any trade or event in question
- A screenshot where relevant
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Complaints
Formal complaints can be submitted to
[email protected]. Orion commits to resolving complaints within 30 calendar days and will confirm receipt and resolution in writing.
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Spotted a technical issue?
If you notice a price error or execution anomaly, contact
[email protected] before placing any further trades. Reporting it promptly helps resolve it faster.