💰 Rewards

What if my reward hasn't arrived?

What to do if your reward payment hasn't been processed.

Before contacting support: check these first

Is your KYC fully approved? Pending verification holds all reward payments
Has it been more than 48 hours since the reward was marked as approved?
Did you request to the correct payment method or address?

The 48-hour guarantee

If an approved reward hasn't been processed within 48 hours of approval, you're entitled to 100% of that cycle's reward plus a full return of your program fee. This doesn't happen automatically. You need to contact Orion to claim it.

How to escalate

Email [email protected] with your account ID, the request ID from your Reward Center, and the exact approval timestamp. Orion commits to resolving complaints within 30 calendar days.

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How are rewards paid out?

Next category

💳 Billing & Orders

Program fees, what they cover, payment options, invoices, and refunds.

On this page

Before contacting support: check these first
The 48-hour guarantee
How to escalate

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Please note that all accounts we provide to our clients are demo accounts with fictitious funds and any trading is in a simulated environment only. For more information, please feel free to visit our FAQ section.

Tenga en cuenta que todas las cuentas que proporcionamos a nuestros clientes son cuentas demo con fondos ficticios y cualquier operación se realiza únicamente en un entorno simulado. Para más información, no dude en visitar nuestra sección de FAQ.